Do you know whether your customers can use your online system RIGHT NOW?

Does your Support Team know about any issues your customer may be experiencing with your online system within seconds of them happening?

Do you know what response times your customers get from each function within your online system and how these response times change during peak times?

Because if your Online Application is critical to your organization, then a lot is at stake if you don't - Loss of reputation as a consequence of System Unavailability that goes undetected; Financial loss as a consequence of unhappy customers taking their business away from you.

MojoMonitoring provides you with the answers to those questions - and much more:

MojoMonitoring impersonates a virtual customer of yours and executes a defined set of online transactions, 24 hours a day, 7 days a week, thus providing continuous coverage. If any of the transactions fail, or if the response times exceed given thresholds, an alert is raised via EMail and SMS to make your support team aware of the situation. Once the problem has been rectified, the Monitor cancels the alert by sending out a notification, thus offering total transparency as to the presence of the problem.

MojoMonitoring has been operating since 2001 and is the trusted customer experience monitoring service of choice for the financial services industry in Australia and New Zealand. Two of the top 3 banks in the region rely on Mojo to monitor their Internet Banking services, and so do a host of other large corporate clients. References are available on request.

You can find out more in our one page brochure - or simply give us a call on +61 421 064517 to discuss your individual monitoring needs.